Skip to main content

WEP Digital Hub Glossary

This glossary provides definitions for technical, business, and agentic terms used within the WEP digital ecosystem.

🏗 Architecture​

Context Map​

A high-level diagram that visualizes the relationships and integrations between all systems (bounded contexts) in the WEP ecosystem. See Ecosystem Architecture.

DNS​

Domain Name System. The internet protocol that translates human-readable domain names (e.g., wep.org) into IP addresses. WEP's domains are managed via GoDaddy. See Domain Registry.

Domain​

A high-level logical grouping of technical systems (e.g., Architecture, Security, Systems).

Node​

A single service, application, or system within the WEP infrastructure.

SSL Certificate​

A digital certificate that enables encrypted (HTTPS) communication between a browser and a server. Must be renewed before expiration to avoid service disruption.

⚙️ Systems & Platforms​

CIAM​

Customer Identity and Access Management. The centralized identity layer providing SSO across all WEP portals, leveraging OIDC and SAML protocols.

MyWEP​

WEP's student and family-facing portal for real-time updates, on-program support, and document management.

OMGT​

WEP's internal operational management tool, integrated with Zoho CRM and MyWEP portals.

SaaS​

Software as a Service. Cloud-hosted applications provided by third-party vendors (e.g., Zoho, Office365, JustCall). Documented in Systems & Platforms.

SSO​

Single Sign-On. A centralized authentication mechanism that allows users to access multiple applications with a single set of credentials. WEP uses Microsoft 365 as the SSO provider.

VOIP​

Voice over Internet Protocol. Cloud-based telephony used by WEP via JustCall for sales and support calls across all offices.

🔒 Security & Compliance​

GDPR​

General Data Protection Regulation. The EU regulation governing the collection, processing, and storage of personal data. All WEP systems and AI tools must be GDPR-compliant.

Human-in-the-loop​

An operational model where AI assists tasks but a human retains final decision-making authority. Required by WEP AI Policy for all AI-generated content and student communications.

Incident Response​

The structured procedure for detecting, reporting, and resolving cybersecurity incidents. See Incident Response Procedure.

MFA​

Multi-Factor Authentication. A security mechanism requiring two or more verification methods (e.g., password + mobile app) to access an account. Mandatory for all WEP accounts.

🔄 Processes & Support​

SLA​

Service Level Agreement. A commitment defining expected response and resolution times for support tickets, based on priority level (P1–P4). See Service Management.

Triage​

The initial classification and prioritization of incoming support tickets by the Level 1 (L1) team, before routing to specialized support.

📜 Governance & Decisions​

ADR​

Architecture Decision Record. A document that captures a key architectural or governance decision and its rationale.

ROADMAP​

The strategic and operative plan for the project's evolution.

📂 Documentation & Standards​

Markdown​

The lightweight markup language used for all repository documentation.