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🟥 Offboarding — Standard WEP Procedure

This procedure defines the necessary steps for managing staff exits at WEP, ensuring the recovery of company assets and the secure closure of access.

2.1 Opening an Offboarding Request​

  • It must be initiated via an offboarding ticket.
  • The ticket specifies: type of exit (permanent or temporary), termination date, returned hardware, accounts to deactivate, and email inbox management.

2.2 Hardware Collection and Return​

  • Laptop, mouse, keyboard, phone, adapters, chargers.
  • Delivery to the designated person (e.g., Stefania Morutto, Cezar Gavriliuc, or other indicated figures).

2.3 Closure / Suspension of Access​

Accounts to be removed or suspended may include:

  • Microsoft 365 & SharePoint
  • OMGT / MyWEP / CRM / Zoho
  • JustCall (landline, mobile, app on private devices)
  • KnowBe4 Cybersecurity training
  • Removal of website access / linked roles

2.4 Outgoing Employee Email Management​

Possibilities provided by tickets:

  • Account deactivation
  • Automatic forwarding to a colleague
  • Temporary access left active (e.g., return from maternity leave)
  • Personalized autoreply

2.5 Staff on Temporary Leave (Maternity/Paternity Leave, etc.)​

  • Procedures provide for "partial" offboarding:
    • The email is not deactivated.
    • Some accesses are suspended or maintained according to the manager's instructions.

2.6 Removal of Protections from Private Devices​

  • MDM removal, protection of company apps, mobile JustCall, etc.

2.7 Ticketing System​

All requests (except onboarding/offboarding) go through digitalsupport.wep.org, while onboarding/offboarding use the dedicated form.

— Digital Support Team