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🟦 Onboarding — Standard WEP Procedure

This procedure defines the necessary steps for onboarding new staff at WEP, ensuring that hardware, access, and training are ready before the start date.

1.1 Opening an Onboarding Request​

  • Every onboarding must be initiated via an onboarding ticket (dedicated channel) at least 5 days before the start date of the new staff.
  • The ticket must list necessary hardware, requested access, and the role according to Bamboo.

1.2 Compulsory Documentation​

(for many offices, particularly AU)

The new employee must submit:

  • Signed WEP Handbook
  • Signed Fit & Proper Declaration
  • Signed Staff Code of Conduct
  • Signed Child Safe Code of Conduct
  • Copy of ID and driver's license
  • Emergency contact (name, relationship, number)
  • WWCC / Working With Children Check certifications (VIC/SA) where required

1.3 Account Creation and IT Access​

According to the WEP technical procedure:

  • Creation of a Microsoft 365 account for email, Teams, and SharePoint.
  • Password access via Vault/1Password for the team leader.
  • Invitation to all necessary licenses (Zoho, JustCall, OMGT, MyWEP, etc.).

Typical Digital Access (varies by role)​

  • Microsoft: email, Teams, calendar
  • Zoho: CRM, Analytics, Bookings, Forms, Meetings, Learn, Survey, Vault…
  • OMGT / MyWEP
  • JustCall: VOIP, SMS, WhatsApp when applicable
  • SharePoint: Students Management, Comm & Sales…

1.4 Computer Setup​

  • Remote laptop registration.
  • First boot: entering staff name, choosing a password, activating Office which installs automatically.

1.5 Initial Training​

  • Access to WEP Academy / Zoho Learn for mandatory courses:
    • Introduction to WEP
    • Use of Microsoft 365 tools
    • Teams, JustCall, OMGT, MyWEP
    • Child Protection training (for AU)

1.6 First Day​

  • Technical meeting with Digital Support to verify access and configurations.
  • Profile picture, "fun" picture for staff meetings (Bamboo).
  • Company phone registration in Chimpa for mobile devices.

— Digital Support Team