JustCall Flow: AUSTRALIA_MAIN

This page describes the call flow for the main Australian phone line.

Visual Flow Diagram (Mermaid)

Flow Description

Step	Action	Description
Time Rule	Business Hours	Checks against Australian office hours.
Welcome	Greeting	Plays the extension greeting message.
Ring All	Parallel Ringing	Simultaneously rings both Australia and Australia2 user groups.
Unanswered	Voicemail	If no one answers, the call is sent to wep@wep.org.au.
Outside Hours	Voicemail	Directs to the specific "After Hours" voicemail box.

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— Digital Support Team